{"id":924,"date":"2018-08-28T15:26:57","date_gmt":"2018-08-28T13:26:57","guid":{"rendered":"https:\/\/www.elettrondata.com\/?page_id=924"},"modified":"2024-10-31T12:14:10","modified_gmt":"2024-10-31T11:14:10","slug":"support","status":"publish","type":"page","link":"https:\/\/www.elettrondata.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row][vc_column]

After sales services and assistance<\/span><\/h2>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Modern technologies to be closer to you.<\/h3>\n

Telephone support.<\/h4>\n

The telephone assistance service is enhanced: our customer care is always available at the following times: Monday to Friday from 8:30 to 12:30 and from 14:00 to 18:00. (GMT+1)<\/strong> The service is free of charge for all systems under warranty and in the start-up phase.<\/p>\n

Assistance is also guaranteed on Saturdays and public holidays, and beyond the 12 months warranty, by signing an assistance and\/or maintenance contract<\/strong>, which you can request. to the number +39 059 7577800<\/a> or to the e-mail: help&support@elettrondata.it<\/a><\/p>\n

On-site assistance<\/h4>\n

For on-site assistance we can also make use of our service network<\/strong>, composed of technicians and installers trained and certified by us. To request assistance, you can use the following methods:[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”858″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1535563680638{padding-top: 2em !important;padding-bottom: 2em !important;background-color: #e5e5e5 !important;}”][vc_column width=”1\/3″]

Remote Assistance<\/span><\/h4>[vc_column_text]To be available in a few clicks on your system thanks to a remote assistance service. Request help from our most experienced technicians who will connect you directly to your system to verify any problem remotely.<\/p>\n

Support number:<\/strong> +39 059 7577800<\/a>[\/vc_column_text]

Download Elettrondata service<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]

Spare parts service<\/span><\/h4>[vc_column_text]With this service you can request original spare parts, guarantee a year and delivery within 2\/4 days from receipt of the order for all items in stock. Urgent deliveries can be arranged with our representatives.[\/vc_column_text]
Request spare parts<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]

Repairs<\/span><\/h4>[vc_column_text css=””]Material to be repaired? No problem. You can send us an RMA request.<\/p>\n

Complete the appropriate form (click here to download the RMA pdf form<\/a>) and send it, duly completed a help&support@elettrondata.it<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]

Software license<\/span><\/h2>[vc_column_text]Do you need to activate the license of one of the Elettrondata software<\/strong>? To do this you need a Username<\/strong> and a 16-Digit password<\/strong> that you have been provided with our products. Don’t you have them?<\/strong> Contact our technical service<\/a> to find out how to proceed.[\/vc_column_text]
<\/i> Software activation service<\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text] Modern technologies to be closer to you. Telephone support. The telephone assistance service is enhanced: our customer care is always available at the following times: Monday to Friday from 8:30 to 12:30 and from 14:00 to 18:00. (GMT+1) The service is free of charge for all systems under warranty and in the start-up […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-924","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTechnical support for Elettrondata products | Software and Hardware<\/title>\n<meta name=\"description\" content=\"Elettrondata provides a face to face customer service experience. 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